Design to Forgive: How Smart Business Analyst Map Workflows That Catch and Correct User Mistakes
Humans are beautifully, consistently chaotic. No matter how much money an enterprise spends on sleek user interfaces or how many mandatory training sessions the HR department schedules, users will find a way to break the system. They will type letters into numeric fields, double-click submission buttons out of pure impatience, accidentally delete entire columns of mission-critical data, and...